Refund Policy
Effective Date: 18 June 2026
Last Updated: 24 June 2026
1. General Information
This Refund Policy describes the conditions under which refunds may be granted for services provided under the commercial brand name R&L Consulting, operated by Ultimate Agency Sp. z o.o.
By purchasing our services, clients acknowledge and agree to this Refund Policy.
2. Nature of Our Services
R&L Consulting provides professional consulting and business support services, including but not limited to:
- Company formation in Poland
- VAT and VAT-EU registration
- Business bank account opening assistance
- Virtual office services
- Accounting and compliance support
- Market entry consulting
- Support for Amazon, Alibaba and international businesses
Many of these services depend on cooperation from the client, third-party institutions and government authorities.
3. Full Refund Eligibility
Clients may receive a full refund if:
- R&L Consulting is unable to provide the agreed service due to its own negligence or failure;
- services have not yet commenced;
- payment was made by mistake and no work has been performed.
Refunds will be issued using the original payment method whenever possible.
4. Partial Refund Eligibility
A partial refund may be granted if the service cannot be completed because the client:
- fails to provide requested documentation;
- submits incomplete or inaccurate information;
- stops responding to communication requests;
- decides to cancel the project after work has already begun;
- withdraws from the process after consultations, document preparation or compliance checks have been completed.
Operational costs already incurred may be deducted from the refunded amount.
5. Operational Costs
Operational costs may include:
- consultation time;
- document review and verification;
- compliance and KYC checks;
- preparation of incorporation documents;
- translation expenses;
- communication with banks or authorities;
- administrative work;
- government filing fees already paid;
- third-party service fees.
The exact amount of operational costs may vary depending on the project and may be specified in the service agreement.
6. Non-Refundable Services
The following items are generally non-refundable:
- completed consultations;
- government fees;
- court registration fees;
- notary fees;
- translation services already performed;
- courier expenses;
- fees charged by banks or third-party institutions.
7. Bank Account Opening Services
Although R&L Consulting assists clients in preparing documentation and communicating with banks, the final decision to open a business bank account always belongs to the respective financial institution.
Bank rejections do not automatically entitle the client to a refund if assistance services have already been performed.
Each case may be reviewed individually.
Certain banks may require additional documents, interviews, in-person visits or enhanced due diligence procedures. Such requirements remain outside the control of R&L Consulting.
8. VAT Registration Services
VAT registration is subject to review and approval by the relevant Polish tax authorities.
R&L Consulting cannot guarantee that a VAT application will be approved.
If a registration is rejected despite properly preparing and submitting the application, service fees already earned may not be refundable.
9. Refund Request Procedure
To request a refund, clients should contact:
and provide:
- full name;
- invoice number;
- description of the issue;
- supporting information.
Refund requests are reviewed individually.
10. Processing Time
Approved refunds are usually processed within 14 business days.
The actual time required for funds to appear in the client's account depends on the payment provider.
11. Changes to This Policy
R&L Consulting reserves the right to modify this Refund Policy at any time.
The latest version will always be available at: